Privacy Policy

1. Overview

In short: we collect what we need to run your shop, and we do not sell it.

This Privacy Policy applies to mowebstore, our website, and the stores built on our platform. It covers personal data about you as a customer of mowebstore, about the business you represent, and about visitors to our website.

In this Policy, personal data means information that identifies or can identify an individual. You means a customer of mowebstore. Your Customers means the shoppers who buy from your store. We, us and our mean the business operating mowebstore.

One distinction runs through this Policy: where you use mowebstore to run a business, you are the controller of your store data and we act as your processor — handling your customers' data on your instructions. Our own account and billing data, and data from visitors to our website, we handle as controller.

2. Information we collect

In short: only what the service genuinely needs.

We collect what you give us, what your store generates as people use it, and the technical information our systems need to stay secure. Depending on how you use mowebstore, that includes:

• Your account and business details — the information you provide when you sign up and keep current.
• Your store and its content — everything you build and publish through mowebstore.
• Orders and customers — the transactions and the shoppers who come through your store.
• Conversations — the messages exchanged with your customers, where you use WhatsApp or the AI Sales Agent.
• Messages you send us — support requests, replies, and anything you send through our contact form.
• Technical information — the basics our systems need to keep mowebstore secure and running.

3. How we use information

We use personal data to run and improve the Service, and nothing more. That means:

• operating, setting up and supporting your store, and connecting the services you choose to use;
• processing your subscription, orders and payments;
• enabling the AI Sales Agent features included in your plan;
• responding to your support requests and contact form messages;
• sending you service messages — receipts, confirmations and important changes;
• keeping mowebstore secure and running smoothly;
• meeting our legal, tax and accounting obligations.

Where the law asks us to explain ourselves, we rely on performing our contract with you, our legitimate interest in operating and improving the Service, your consent where we ask for it, or compliance with a legal obligation. You can withdraw consent at any time where consent is the basis we rely on.

4. How we share information

In short: we share only what the service needs, and we never sell your data.

We do not sell personal data, and we do not use it to build advertising profiles.

We share it with the companies that help us run mowebstore — hosting, our database, payment processing, email delivery, domains, and anti-bot protection. They handle data on our instructions and are contractually required to protect it. Where you connect WhatsApp or an AI provider to your store, that provider handles conversation content to deliver the feature you turned on.

We may also share data where the law requires it, or to protect the rights and safety of mowebstore, our customers or others. If mowebstore is ever reorganised or sold, information may transfer as part of that — and your rights under this Policy still apply afterwards.

5. Payments

In short: card numbers never touch our servers.

We never receive or store full payment-card details — not for your subscription, and not for payments made by Your Customers.

Subscription payments are processed by Peach Payments, which holds your card securely and shares only a payment reference with us, alongside the card's brand and last four digits so you can recognise it. Payments made by Your Customers go through the payment provider you enable in your store, under your own merchant arrangements. Those providers act on your behalf, and their own privacy policies apply.

6. AI Sales Agent

In short: conversations are processed to answer customers, and nothing more.

Where your plan includes the AI Sales Agent, conversation content is processed by our AI providers to answer questions about your products, help customers place and track orders, and hand conversations to a person. That processing exists to operate your store's sales agent.

We do not sell conversation content, and we do not use it to advertise to anyone else. You can pause the AI Sales Agent at any time from your store settings, and you can request deletion of conversation data as described below.

7. Cookies

In short: no advertising cookies on your store.

We use only the cookies needed to keep you signed in securely and protect the service from automated abuse. Disabling them may affect sign-in and account features.

Our marketing site uses a single measurement cookie, the Meta Pixel, to see whether our advertising leads to sign-ups. It never runs on the stores our customers operate, and blocking it has no effect on the service.

8. How long we keep information

We keep personal data for as long as we need it to serve you — and longer where support, legal or accounting records require it.

If you cancel your subscription, your store is archived so you can restore it, and we keep it that way for 90 days from the date your subscription ended. After that window it is permanently deleted.

If a payment fails and your subscription is paused, the same 90 days starts from the date billing stopped, and the window resets if you update your payment details and a charge succeeds.

You can ask us to delete your store at any time instead, and we will do it straight away.

9. Security

In short: encrypted in transit, and limited access.

We encrypt data in transit, restrict access to customer data by role, and keep billing details with our payment providers rather than on our own systems.

Our staff see customer data only where it is needed to operate and support the Service. If a breach affects your data, we will tell you and the relevant authority promptly, as the law requires.

10. International transfers

Our providers operate where they do business, which may include countries other than your own. Where personal data is transferred internationally, we rely on the contractual protections agreed with each provider. If you have a question about a specific transfer, contact us.

11. Your rights

In short: you can ask us to show, correct or delete your data.

Subject to applicable law, you can ask us to:

• give you a copy of your data;
• correct anything inaccurate or incomplete;
• delete your data, including your store and its data;
• restrict or object to how we use it;
• receive your data in a portable format;
• withdraw consent, where you gave it.

You can also complain to the data protection authority where you live. To make a request, email info@mowebstore.com. We verify who you are before we act, and we respond within the timeframe the law requires.

Where we handle your store customers' data on your behalf, we pass your request to you as the controller, or help you answer it.

12. Children's privacy

mowebstore is a business tool and is not directed to children. We do not knowingly collect personal data from children. If you think a child has sent us personal data, contact us and we will delete it.

13. Changes to this Policy

We may update this Policy from time to time. The current version is always posted on this page. If a change is material, we will notify you by email or in your dashboard before it takes effect.

14. Contact us

For privacy questions, requests, or to raise a concern, email info@mowebstore.com. If you are already a customer, emailing is fastest — we can see your store and act on your request directly.